Hsin Ying joined the Central Bank in 1999 and has accumulated diverse experience in various central banking disciplines. This includes prudential supervision of banks and development financial institutions, AML/CFT regulation and supervision of designated non-financial businesses and professions, financial intelligence and enforcement, national coordination and policy formulation for development of MSMEs, strategic communications and organizational restructuring.

Hsin Ying was responsible for the successful restructuring of the Consumer and Market Conduct Department (CMC) in 2013 and 2023 as well as the Financial Intelligence and Enforcement Department in 2016. She has served as the Director of CMC since May 2019. In addition to overseeing the conduct regulation and supervision of key financial institutions, she is also working with the relevant Ministries and authorities to enact a new Consumer Credit Act and establish the Consumer Credit Commission to oversee the regulation of consumer credit providers in Malaysia.

She is also collaborating with the Securities Commission Malaysia to drive the merger of the Ombudsman for Financial Services and the Securities Industry Dispute Resolution Centre to enhance the efficiency and outreach of alternative dispute resolution services for the benefit of financial consumers and investors.

Hsin Ying holds a B.Sc (Hons.) in Economics and Accounting from the University of Bristol and a M.Sc. (Merit) in Poverty and Development from the University of Manchester. She has also completed the Executive Programme on MSME Development at Harvard’s Kennedy School of Government.

John Qualy is a seasoned professional with a rich history of leadership and achievement in the financial services industry. Graduating from the University of Missouri with a degree in journalism in 1970, John embarked on a remarkable journey that has seen him leave an indelible mark on Northwestern Mutual Life.

His career began in 1969 when he signed his first contract with Northwestern Mutual Life as a college agent. Demonstrating remarkable entrepreneurial spirit, John established, from the ground up, a District Agency in Columbia, MO, in 1973. Under his guidance, the agency flourished, growing from its humble beginnings to produce 5 Million Dollar Roundtable (MDRT) qualifiers.

Throughout his career, John's dedication to excellence has been unwavering. He has qualified for Forum 12 times, +33 Q.I. 9 times, and achieved 200 lives 5 times. Recognised as a Life Member of MDRT, John's contributions to the industry are exemplary.

In 1990, John was appointed Managing Partner of The Qualy Group for Northwestern Mutual Life in St. Louis, where his visionary--leadership led to significant expansion. Under his guidance, the agent force grew from 46 financial representatives to 198, and premiums surged from $2,600,000 to over $30,000,000 by 2010. Notably, during this time, The Qualy Group achieved the prestigious distinction of ranking as the top Northwestern Mutual Life agency nationwide for Premium, Lives, and New Insureds for three consecutive years (2008-2010).

John's commitment to excellence has been consistently recognised, winning the Growth Award every year he served as Managing Partner. He also led all Managing Partners in Pacesetter First 40 and Second 60 qualifiers, showcasing his ability to drive results and inspire others.

Beyond his professional endeavours, John is a dedicated family man and an active member of the Christian Fellowship Community since 2007. He enjoys boating, golfing, traveling with his family, and cherishing moments with his grandchildren.

With a track record of success and a passion for serving others, John Qualy is a respected leader who continues to make a significant impact in the financial services industry and beyond.

Robert Young was a life insurance agent in 1973. After 6 months, he left to become a flight steward with Singapore Airlines for almost seven years. At the Age of 28, he realised he was dead broke so he gathered enough courage to make his then biggest decision, which for the first time, was to take charge of his life.

He handed in his resignation, much to his mother’s disappointment and became a full time life insurance agent once again. He never looked back.

As an agent, he was a member of the Million Dollar Round Table, and as a manager, led his Agency to several company awards.

He had a colourful career in Life insurance, coming forward in 1989 to help out in the Life Underwriters Association of Singapore (now renamed as IFPAS).

In 1990, he conceptualised the first Asia Pacific Life Insurance Congress (APLIC). With the help of a hardworking and dedicated committee, they brought it to reality in 1991. APLIC is his biggest contribution to the life insurance industry to date.

In his company, he was also President of the Agency Managers Association for 2 years. Robert has a good understanding of the Life Insurance business.

To date, he has shared with thousands the “Want to and How To” Success Strategies. His personal style of speaking has brought him back, time and time again to his audiences across Singapore, Thailand, Philippines, Indonesia, Brunei and of course Malaysia.

He has 2 children, ages 17 and 18, and his community work revolves around the inmates of Singapore Prisons, giving them a financial education, encouraging them to survive their sentences positively, and motivating them to a new life upon their release.

Robert has done well for himself, and has encouraged many to go into self-employment. In 2009, he left his company to become a full time speaker and consultant.

Award-winning International Master Trainer Joshua Luke is a Celebrity Master Personal Branding Consultant with several Master Certifications: in 'Image Consultancy', 'Presentations & Communication', 'Etiquette & Protocol', & 'Customer Service'. He is also a qualified 'Advanced Body Language Research & Trainer' and a NLP Practitioner- in-training.

Joshua is currently pursuing his Doctorate degree (DBA - TU, NE UK). His research centres around the study of the millennial and the next generation. With extensive study and valuable insights into the next generational cohort, he has put his knowledge and experience into great use by delivering the contents into a series of workshops. His objective is to share with the participants in his training series what goes into the mind of a millennnial or zoomer. By doing so, focused training can be carried so that whether a millennial-zoomer participant or someone who needs to work with this new generational people will be able achieve enhanced results. The training areas include millennial-zoomer’s image dressing, personal grooming, communicative styles, mindset-thinking, management strategies, etc.

Coach Luke, as Joshua is fondly known as, has been the Official Judge and Official Trainer for several 'Miss Singapore’' pageants since 2005, training the contestants and the Winners in 'Image Presentation', 'Social Etiquette & Mannerism' and 'Body Language In Effective Communication'. A former Winner of NUS Manhunt and former Mr. Singapore, he has been a popular figure with the media, having being on print (‘The Straits Times’, ‘My Paper’, ‘Guardian Magazine, etc.), on air (MediaCorp Radio 938 Live), online (Razor TV), on cable TV (‘Star Fantasia’ Singers Discovery Reality Programme) and on TV (MediaCorp Channel 8 ‘Love In Progress’ with Celebrity Host Quan Yi Feng, ‘Ladies Nite’ with Celebrity Hosts Zoe Tay & Kym Ng, Mediacorp Channel U ‘Project W’, etc).

To date, Joshua’s clients include multi-national corporations and insurers like AIA, Prudential, AXA, Manulife, Great Eastern, NTUC Income and Cigna. His participants come from diverse nationalities - Caucasian audiences: British, Americans, Australians, Italians, Asian audiences: Chinese nationals, Indians, Koreans, Filipinos, and African audiences – South Africans, Nigerians.

Jensen is a global performance coach who has worked with top sales producers, business leaders, senior executives, performing artistes and professionals since 2006. His clientele includes multinational corporations, government bodies, and global insurance companies including AIA, Allianz, Aviva, AXA, Chubb, FWD, Manulife, Prudential, Tokio Marine and Zurich.

In his coaching work with financial advisers, he focuses on how they could thrive with joy in their life and business through inner world alignment. Jensen has reached close to a million people through his keynotes, radio talkshows, and virtual seminars. Jensen has spoken at multiple MDRT and mega agency events in Singapore, Malaysia, Brunei, Philippines, Taiwan, Cambodia, Indonesia and Thailand.

Jensen is also the Chief Motivator & CEO at Jensen Siaw International (JSI). JSI is engaged every year by insurance companies to run recruitment seminars, university recruitment programs, leads generations platforms, and sales breakthrough boot camps.

Recognised for his work in Asia’s life insurance industry, Jensen was invited onto the judging panel for Asia Trusted Life Agents and Advisers Awards 2018 to 2023, serving alongside the suite of CEOs and CDOs of various insurers in the region.

In his efforts to reach and empower more people beyond his keynotes and seminars, Jensen has also authored 2 books: “Change Your Inner Cards, Win The Outer Game” and “7 Days to a New Goal”.

See Lily, a distinguished professional in the life insurance industry, has carved a notable career marked by dedication, expertise, and exceptional achievements. She graduated from Universiti Malaya in 2002 with a degree in Media Studies and swiftly transitioned into the life insurance sector. Her commitment and proficiency quickly propelled her to success, earning her the prestigious title of Allianz Nationwide Rookie Agent Champion in 2011.

See Lily’s career trajectory has been nothing short of remarkable. As an Allianz Centurion Producer from 2011 to 2015, she consistently produced over 100 cases annually. Her relentless drive and unwavering commitment led to her becoming a Platinum Member of the A4CC from September 2015 to March 2023, maintaining an impressive streak of producing four cases every month. Furthermore, she achieved Premier Member status in the A4CC from January 2019 to March 2023, continuously delivering four cases in force before the 23rd of each month.

Her expertise extends beyond sales; she is a Certified Will & Trust Planner and has served as an Allianz Executive Estate Planner from 2020 to 2023. Her ability to cater to high-net-worth clientele earned her the title of Allianz Red Carpet Professional Agent from 2021 to 2023. Her contributions to the industry are further highlighted by her role as a co-trainer for Allianz Academic, where she has conducted training sessions for Allianz agents since 2017.

A testament to her excellence, See Lily is a 13-time Million Dollar Round Table (MDRT) qualifying member, achieving this prestigious status consecutively from 2012 to 2023. She has also been actively involved in the MDRT Malaysia Communicate Committee (2021-2022) and the MDRT Program Development Committee (2022-2023), showcasing her leadership and commitment to the profession.

Throughout her illustrious career, See Lily has demonstrated an unwavering dedication to her clients and peers, solidifying her reputation as a trusted and highly respected figure in the life insurance industry. Her journey from a media studies graduate to a celebrated MDRT Lifetime Member underscores her exceptional talent and relentless pursuit of excellence.

Chong Mee Ling is a renowned figure in the financial services industry, celebrated for her expertise and dedication to helping clients achieve their financial goals through effective risk and financial management. With a mission to create a fulfilling life for all through love and compassion, Mee Ling has consistently demonstrated her commitment to excellence and client service.

Mee Ling’s impressive academic background includes a Bachelor of Science in Architecture from the Universiti Malaya (2005), a Master in Financial Planning from Segi University (2023), and certifications as a Registered Financial Planner (2015), Shariah Registered Financial Planner (2020), and Associate Estate Planning Practitioner (2020). These qualifications have equipped her with the knowledge and skills to provide comprehensive financial advice and estate planning services.

Her professional journey is marked by numerous accolades and leadership roles. Mee Ling has been a 10-time qualifying member of the Million Dollar Round Table (MDRT) and has held various prestigious awards, including the International Dragon Award (6 times), AKARD Award (7 times), and the APFinSA Award (3 times). Her commitment to excellence is further highlighted by her multiple recognitions from GELA, including the Supremacy Elite (5 times), Supremacy Premier (4 times), and Supremacy Excellence (9 times) awards.

Mee Ling has also made significant contributions to the industry through her roles in the MDRT Malaysia Communication Committee (2022-2024) and her position as a Unit Manager at Great Eastern Life Assurance (M) Bhd. Her leadership and mentorship have been instrumental in building and guiding successful teams, including the achievement of three MDRTs with one Court of the Table (COT) in her direct group.

With over a decade of experience and a passion for empowering clients, Chong Mee Ling continues to be a trusted advisor and a respected leader in the financial planning industry. Her dedication to her clients and her profession underscores her reputation as a top-tier financial planner and a beacon of excellence in her field.

Jason is a highly accomplished strategist
and marketing expert, known as "the Goliath of Advertising" for his effective and disruptive marketing tactics. He has worked with fortune 500 companies like KFC, Nike, Citibank, Heineken, and Guinness, winning 6 EFFIE awards for his creative and effective marketing campaigns.

Jason has been invited to share his expertise on building successful sales organisations across Asia and was a keynote speaker for Sales Maximiser in 13 countries. He has also trained professionals from various financial companies, including HSBC, UOB, Prudential, AIA, Manulife, AXA, Great Eastern, and Income.

In the social media space, Jason is a Tik Tok Investment Influencer, with over 16,000 followers on his Strongerhead TikTok channel and a private crypto community of around 2,000 local fans on his Telegram Chat Group. He emphasises understanding risk management in investment and reading the various markets from a technical perspective.

Additionally, Jason spends his time consulting with corporate professionals and serving as an adjunct faculty member at various universities, where he educates centennials and provides insights and advice on career choices. His expertise has helped hundreds of students land their first job with fortune 500 companies, and he prides himself on being the bridge between corporations and their most important customers: the new generation of centennials.