Assertive Communication

Effective communication skills are essential to positive and productive relations. The notion of being assertive in our communication can get conflated with being overbearing. Instead, assertive communication is all about clear messaging. It is expressing thoughts, ideas, and intentions in a transparent, open, and direct manner. In this learning session, participants will build an awareness of their communication patterns and gain critical tools to communicate confidently in today's challenging workplace.

The first part introduces the importance and value of having a mindset for assertive communication. The second part of this training delves deeper into the topic and reveals strategies for handling difficult conversations and disagreements. The training will also help participants learn to use positive phrasing and assertively say no. The last section highlights proven language patterns in managing crucial conversations and ways to deliver assertive responses. It also further improves each participant's understanding of how to sharpen their skill set through workshop exercises.

Date: 9, 16, and 23 August 2023, from 9:00 AM to 12:00 NN

Course Outline:

DAY 1

MODULE 1: INTRODUCTION TO ASSERTIVE COMMUNICATION

• The Importance and Value of Assertive Communication
• The Difference between Passive Communication and Aggressive
• Definition of Assertive Communication

MODULE 2: THE MINDSET FOR ASSERTIVE COMMUNICATION

• Creating the Mindset of An Assertive Communication
• Assessing Communication Style
• Communication Barriers
• Going the Extra Mile
• Mind Strengthening Exercise

DAY 2

MODULE 3: SKILLSET

• Building Confidence in Relation to Communicating
• Understanding your Personality Profile
• Communication Style in Connection to Profiling
• Managing Self
• Positive Phrasing
• Saying "NO"
• Giving Bad News
• Day Closing Exercise: Developing your 3 PEP Talk

DAY 3

MODULE 4: HABIT

• Performing Assertive Communication (application and workshop)
• Learning Assertive Responses
• Managing Crucial Conversations (discussion and exercises)
• Sharpening the Skill Set through Observations and Delivering with Consistency
• Commitment Plans and Sharing

Who should attend: Employees at all levels

Facilitator:

Nancy Mendiola is a certified coach by the International Coaching Federation (ICF) with more than 25 years of practice in organizational consulting and 5 years specializing in performance coaching and career & growth coaching. She is an active advisor and competency developer for local and multinational companies and has received multiple awards in the area of facilitation and training, namely: Citibank Philippines' Best Facilitator and Presenter, and Citibank Regional Performance Award. She was awarded "Voice of a Leader" by the AMA or American Management Association, and Microsoft's Most Knowledgeable Soft Skills Trainer.