Designing Digital Customer Experience
Event Details
Outline:
- Difference of Customer Service vs Customer Experience
- Customer Experience
- What is digital?
- Design Thinking
- Empathy before All
- Customer Persona
- The Customer Journey Map
- It's time to Think Digital
- Digital Solutions Workshop
- Executing and Implementing your proposed NEW Digital Customer Experience
- Assessment / Feedback is key
Resource Speaker:
Mr. Ricson Que
President & CEO, SQrity Consulting
Vice President for Education & Research
Cloud Security Alliance - Philippine Chapter
Schedule:
10-11 March 2022 (Thursday-Friday)
09:00 AM - 12:00 NN
Training Fee per Participant:
From Member Institution – P 2,240.00
From Non-Member Institution – P 3,360.00
**VAT inclusive