This is a past event. Registration is closed. View other Capital Contractors Institute events.
Virtual | 11:00 AM - 1:00 PM
This course will show how to create a structured process for exceeding customer expectations to help your business outdistance the competition.
- Build customer relationships by incorporating the Four Drivers of Customer Service.
- How to Use conversational language to keep the interactions casual and relaxed.
- Manage customer expectations in order to exceed them.
Recommended Audience:
Sales Representatives
Service Managers & Technicians
Project Managers
Field Supervisors & Personnel
Project Managers | Foremen
Registration is complimentary for MCAMW & NECA Members.