This is a past event. Registration is closed. View other Capital Contractors Institute events.
7:30 AM- 2:30 PM
9200 Corporate Boulevard, Temptations Room
This workshop provides a strategic approach to business where the strength of your client relationships overshadows cost considerations. Learn innovative techniques in personal accountability and strategic relationship-building, enabling you to forge genuine emotional bonds, expand your professional network, and establish long-lasting, trustworthy partnerships.
- Learn a foundational understanding of the 5 Pillars of Building Authentic Relationships
- Develop the skills and mindset necessary to become industry leaders known for authenticity and value
- Initiate a journey towards deeper, more meaningful professional relationships, enhancing business prospects and contributing positively to their professional communities
Recommended Audience:
Service Managers & Technicians, Field Supervisors & Personnel, Project Managers, Foremen, Estimators, Clerical Roles
Registration open only to MCAMW & NECA Members.
Instructor
Frank Favaro
Frank Favaro is the founder and President of ServeCentric Coaching in Cleveland, OH. As the first CX Coach certified by the renowned DiJulius Group, Frank has set a high bar in the customer experience domain. His approach, distinguished by impressive credentials and holistic methods, was shaped during his successful tenure as one of MSCA’s top account executives from 2016 to 2020. Frank’s entrance into the industry was marked by the absence of traditional technical skills, product knowledge, or an established client base. Yet, he overcame these challenges to achieve extraordinary success, doubling the national average for net margin—a testament to his focus on authentic relationships and superior customer experience. “I’ve lived and breathed the challenges and triumphs of this industry,” Frank says. “Now, my mission is to empower others with the strategies that led to my success.”