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7:30 AM - 2:00 PM
This course prepares individuals with a technical background to enter the office setting through management and communication techniques.
- Identify the expectations of all positions in a service office
- Determine the best leadership & management techniques
- Discuss the difference between internal & external customer service relations
Recommended Audience:
Service Managers & Technicians, Project Managers, Construction Managers, Leadership Roles, Field Supervisors, General Foremen, Foremen
Registration is open only to MCAMW & NECA Members.
Instructor
Woody
Woodall
Principal Owner at Customer Focused Solutions, Inc.
Starting as a Local 602 Steamfitter in the Washington D.C. region, Woody Woodall completed his apprenticeship and became an instructor for the Union Apprentice Program. Woodall is also the managing Principal of Customer Focused Solutions, Inc., an organization he founded to assist contractors, associations, and businesses achieve their strategic goals. After a long and distinguished career in the mechanical contracting industry, Woodall now focuses on education, collaboration, and operational support. His innovative approach to sales has transformed customer service teams from average to “Best in Class.”