COVID-19 has sent shock waves to every corner of the world, changing fundamentally the way we live, learn and work. It is a stark manifestation of what a volatile, uncertain, complex, and ambiguous (VUCA) environment means. We do not know when and how the pandemic will end. But we can be pretty sure that the world will never be the same again. Whilst we have to grapple with the everyday challenges, we have to start thinking today what kind of future we would like to build.  

Private and public organisations alike have to develop the agility and resilience to tackle the challenges of the new normal with extra doses of creativity and innovation. To win the mind and hearts of people, businesses and government also have to demonstrate that they can meet the needs of their employees, their customers and citizens with empathy, care and concern.

The pandemic has also accelerated digital transformation in all aspects of our life, from home office, remote learning, virtual gym to online family gatherings. It has also heightened the need and urgency for governments around the world to reimagine how medical and health care should be managed to cope with the current fallout and what it should be post crisis.

Whilst digital experience has become the norm of the day, COVID-19 has accentuated our appreciation of what it means to be human and what the basic human needs are. The crisis has also underscored the need for the community actions, and how businesses can contribute to addressing the needs of the society.