This webinar is designed primarily for Case Managers and Service Coordinators. However, the information may be used by Clinicians, Supervisors, Property Managers, and others who work with clients/patients/residents each day. Participants will learn how to objectively identify behavior (and what it's not) to better understand, note, and address behaviors.

Other areas that will be addressed include: Personalizing and Emotionalizing Behaviors, Acting-Out Behaviors, Manipulative Behaviors, Possible Causes of Behaviors, Some Methods to Address Behaviors, and other considerations.