Digital and IT for A Purpose and Value: Everything is about to change with Artificial Intelligence!

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Artificial Intelligence (AI) is the new electricity.

Using AI to support automation is highly valuable for user experience and optimise available resources.

Service organisations adopting AI benefits to improve practices and productivity, better resources utilisation, operational costs reduction, and improved service levels. AI provides business improvements in customer experience, higher availability of business services, high productivity, lower costs, and increased business scalability and agility.

AI needs quality delivery of Service Management and skilled resources. Most businesses today adopt service deliveries via digital and IT – this amplifies the importance of IT Service Management (ITSM) and the need for organisations to recruit qualified human capital with a learning and development plan in upskilling their teams.

AI with ITSM holds great potential to improve service management practices and drive innovation in the digital and IT industry and will impact future evolution of business service management, so now is the time to invest in your business and human capital using this technology.

This webinar will discuss opportunities, challenges, enablers, and practical adoption of AI with the touch of purpose and value driven in impacting digital and IT businesses.

Speakers

MK CHOONG

Regional Manager Asia Pacific at Axelos

Darren Winter

Director of Duco Digital

Abednego Samudera

Associate Director of Michael Page Indonesia

[Moderator] Benfano Soewito

Associate Professor at Bina Nusantara University Indonesia

MK Choong is an established Regional Manager in the Asia Pacific region with over 20 years’ experience in many multinationals across the ICT industry in various regional roles which include business development, branding, operations and financial accounting as well as managing in-country P&L and cash flow. He has developed expertise, market knowledge, passion and agility to excel in regional business development role in ASEAN, Japan and Korea region.

Currently, MK Choong is with AXELOS Global Best Practice UK, overseeing the Asia Pacific region promoting market activities and demand creation on skilling certification products for working professionals worldwide in ITIL4, PRINCE2, PRINCE2Agile, AgileSHIFT, MSP, MoP, MoR, MoV, P3O as part of AXELOS ProPath learning journey; AXELOS Academia/University and Microcredential market segments on upskilling/reskilling of young professionals; as well as AXELOS Consulting Partner (ACP) and P3M3/ITIL Maturity Model Assessment Consultancy Tool for consulting business offerings.

Before joining AXELOS Global Best Practice UK, MK Choong was the Regional Manager for APMG International (UK-based Exam Institute) managing the ASEAN, Japan and Korea region for almost 11 years since year 2009. And prior to the role with APMG International, he was previously with EXIN (Dutch-based Exam Institute) as Regional Manager – Asia Pacific region. MK Choong has years of experience in finance roles within Asia Pacific ICT industry in Multi-National Companies (MNCs) including Compaq, IBM, Alcatel and Quint Wellington Redwood.

Darren Winter is the Company Director of Duco Digital, a UK award-winning professional digital marketing agency, and Duco Digital Training - the leading online UK BCS (Chartered Institute for IT) Accredited Provider of Artificial Intelligence (AI) and Machine Learning (ML) courses.

He is educated to Masters level in Cross-Cultural Communication & International Marketing, BSc in Computing and is a BCS Accredited Trainer in Artificial Intelligence and Blockchain.

Darren is also the Chair of the Redcar Town Deal, a regeneration scheme funded by the UK Government to transform the North East of England coastal town of Redcar with a £25m budget.

In Summer 2021, Duco Digital Training signed a MOU with British University in Dubai (BUID) to deliver branded online courses. In December, Duco Digital Training signed a partnership agreement with 3Quantum in Malaysia to represent them in the ASEAN region for active discussions with major HE partners and Colleges.

Benfano Soewito is an associate professor at Bina Nusantara University Indonesia, where he teaches and conducts research in the fields of networking, IT security, and the internet of things.
He has worked as a researcher in the IT field since completing his master's and doctoral studies with a focus on networking and security. Benfano received his doctorate and master's degrees in the School of Electrical and Computer Engineering, at Southern Illinois University, Carbondale, IL, USA. He has more than fifteen years of experience as a researcher and has published more than 150 papers in leading conferences and journals. He also works in the industry as an IT specialist to troubleshoot software and hardware issues related to internet infrastructure to ensure all internet systems operate properly and securely.

Sponsors and Partners

BritCham Indonesia Member

Standard PriceComplimentary

Non-Member

Standard PriceComplimentary

Binus University Students

Standard PriceComplimentary

British Chamber of Commerce in Indonesia

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