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Event Details

Rationale:


Much of our work as a leader is accomplished through conversations, from the everyday and routine to the challenging and risky. Our conversations likely focus on getting things done - compiling reports, meeting quotas, or executing a plan. Connecting with the whole person - heart and head - is KEY to our success as a Leader


What We Will Achieve in this Program


Our Learning Objectives


At the end of the program, participants must be able to:

1. Conduct conversations that achieve the intended business goals

2. Communicate and respond in ways that meet the personal (human) needs of team members and others

3. Recognize and react to emotions (yours and others') present in work situations

4. Use a technique to provide meaningful, supportive feedback

5. Conduct an effective and efficient one-on-one dialogues with team members


Our Learning Experience: Topics in Each Activity


Module # 1: EMOTIONAL INTELLIGENCE (EQ) IN THE WORKPLACE

- EQ Tendencies Insight Tool

- Focus On the SELF



Module # 2: LEADING WITH THE HEART: KEY PRINCIPLES

- KP-1: Maintain or Enhance Self-Esteem

- KP-2: Listen and Respond With Empathy

- KP-3: Ask for Help and Encourage Involvement

- KP-4: Share Thoughts, Feelings and Rationale

- KP-5: Provide Support Without Removing Responsibility


Module # 3: SKILLS PRACTICE

- What Do You Hear When You Listen

- A Tough Conversation


Module # 4: EMOTIONAL INTELLIGENCE (EQ) IN THE WORKPLACE PART II

- Your Emotional Intelligence Tendencies

- Focus on Others


Module # 5: ENGAGING THE HEAT: INTERACTION GUIDELINES

- The Interaction Guidelines: O C D A C

- Open

- Clarify

- Develop

- Agree

- Close

- The Conversation Planner

- The S.T.A.R. / S.T.A.R-A.R. Feedback Framework


Module # 6: BRINGING THE LESSONS BACK ON THE JOB

- Action Planning



Resource Speaker:

Mr. Joselito G. Nera

Managing Director

Shine JGNera Training Consultants


Schedule:

March 20, 2023

Monday

9:00 AM - 5:00 PM


Training Fee per Participant:

From Member Institution – P 2,800.00

From Non-Member Institution – P 3,920.00



**VAT inclusive

Mar 20, 2023

09:00 - 17:00 GMT+8

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