Managing Complexity Through Interactive Conversations (A Program for Managers and Supervisors)

Rationale:

Much of our work as a leader is accomplished through conversations, from the everyday and routine to the challenging and risky. Our conversations likely focus on getting things done - compiling reports, meeting quotas, or executing a plan. Connecting with the whole person - heart and head - is KEY to our success as a Leader

What We Will Achieve in this Program

Our Learning Objectives

At the end of the program, participants must be able to:

1. Conduct conversations that achieve the intended business goals

2. Communicate and respond in ways that meet the personal (human) needs of team members and others

3. Recognize and react to emotions (yours and others') present in work situations

4. Use a technique to provide meaningful, supportive feedback

5. Conduct an effective and efficient one-on-one dialogues with team members

Our Learning Experience: Topics in Each Activity

Module # 1: EMOTIONAL INTELLIGENCE (EQ) IN THE WORKPLACE

- EQ Tendencies Insight Tool

- Focus On the SELF

Module # 2: LEADING WITH THE HEART: KEY PRINCIPLES

- KP-1: Maintain or Enhance Self-Esteem

- KP-2: Listen and Respond With Empathy

- KP-3: Ask for Help and Encourage Involvement

- KP-4: Share Thoughts, Feelings and Rationale

- KP-5: Provide Support Without Removing Responsibility

Module # 3: SKILLS PRACTICE

- What Do You Hear When You Listen

- A Tough Conversation

Module # 4: EMOTIONAL INTELLIGENCE (EQ) IN THE WORKPLACE PART II

- Your Emotional Intelligence Tendencies

- Focus on Others

Module # 5: ENGAGING THE HEAT: INTERACTION GUIDELINES

- The Interaction Guidelines: O C D A C

- Open

- Clarify

- Develop

- Agree

- Close

- The Conversation Planner

- The S.T.A.R. / S.T.A.R-A.R. Feedback Framework

Module # 6: BRINGING THE LESSONS BACK ON THE JOB

- Action Planning

Resource Speaker:

Mr. Joselito G. Nera

Managing Director

Shine JGNera Training Consultants

Schedule:

March 20, 2023

Monday

9:00 AM - 5:00 PM

Training Fee per Participant:

From Member Institution – P 2,800.00

From Non-Member Institution – P 3,920.00

**VAT inclusive