BPESA is dedicated to developing the human capital and leadership aspects of the industry, as well as the organizational capabilities, through up-skilling and continuous professional development of agents, specialist roles, team leaders, and management. Join our first Masterclass to be part of this growing network.
Gareth is the founder and CEO of TULA, and has been involved in BPO since 1998 in Europe, India and South Africa. As Managing Director of Lufthansa Process Management GmbH, his company organised the transfer of travel related processes offshore, both to India and to South Africa.
He established a Lufthansa BPO operation in 1998 in Cape Town. The company was subsequently bought in 2007 by teleperformance, the world’s largest operator of call centres. As Managing Director of Teleperformance (South Africa) Gareth oversaw the expansion of the call centre to over 600 seats.
Steve is the owner of ST-AND Brand & People Development, and has been bringing his practical approach to brand and people solutions for over 20 years.
Steve’s a member of COMENSA (the professional body for coaching and mentoring in SA), an Insights Discovery Licensed Practitioner, registered assessor, moderator, accredited in the Goleman/ Boyartzis Emotional & Social Competency Index (ESCI), LEGO® SERIOUS PLAY® facilitator, and ‘dad’ to YourBrand ™️, the brand specific leadership programme.
People Lead at BPESA
What inspires Shoana is her passion for making a difference in the lives of those she serves. Understanding human behaviour is what drives her, be it clients or colleagues, and this forms the foundation of her work.
Driven by this passion, she has achieved tremendous success by implementing turnaround strategies focused on improving customer experience and productivity metrics for B2B and B2C companies. Throughout her career, she has sought to impart her knowledge and expertise to develop the people around her. She is a qualified Life Coach, Master NLP Practitioner, and mindfulness practitioner-a testament to her relentless pursuit of personal development and improvement.