This workshop is aimed at anyone who deals with clients. This interactive workshop will go through the key communication principles and listening techniques. We will do various scenario and role playing exercises to examine, develop and enhance these communication skills. These skills have been incorporated into many academic and professional qualifications, in the financial markets and beyond, as the criticality of competence in communication becomes even more apparent in this post-pandemic world.
Please click here for more information. Please email melissa@saifm.co.za for a quotation/invoice or to book your place.
Types of communication skills Being present and in the moment with someone Active listening skills and exercises Multicultural competence Principles of effective communication