What is expected of associations today? With more technology, software, and digital platforms available than ever before, learn what associations are doing to deliver the value proposition to their members,at the same time, driving engagement and adapting to the digital world.
Focusing on members' journey and experience is the most effective way to enhance their satisfaction, increase retention, and drive repeat customers. Associations can dive deep into Member Experience strategies, along with member journey mappings, to deliver an enhanced member experience that supports retention, growth, and engagement.
Understand how the pandemic has forced Associations to improve their member value proposition and gain tips on how to successfully communicate this with membership. Learn how Associations have ensured membership renewal in these trying times. Discover new and innovative ways to engage members in a virtual setting in the areas of networking, events, or workshops.
- Driving client engagement and retention
- Adapting to a digitally transformed membership value proposition
- Ways to enhance client satisfaction and drive repeat customers
- Member experience strategies and best practices
- Importance of Events, Marketing, Communication in increasing client retention
- Tips for successfully managing change and improve member journey mappings