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A Certificate for 90-minutes of Continuing Education will be provided to all registered attendees who complete this course.

"Crisis de-escalation training" is a specialized form of education designed to equip individuals with the skills and techniques necessary to manage and defuse potentially volatile situations. This training is particularly valuable in professions where individuals may encounter heightened emotions, conflict, or crisis, such as mental health, customer service, and education.

The primary goal of crisis de-escalation training is to prevent the escalation of tension and aggression, promoting a safer environment for everyone involved. Participants in this training learn to recognize early signs of distress and agitation, employing communication and conflict resolution strategies to address and diffuse the situation effectively.


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