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Virtual | 9:00 AM - 10:30 AM
This session will cover how to effectively approach a troubleshooting service call.
- Identify the key factors of an effective troubleshooting protocol that could be used for all service calls
- Distinguish methods to better documents and communicate before and after a call
- Determine what an effective troubleshooting call looks like from start to finish
Recommended Audience:
Service Managers & Technicians
Field Supervisors & Personnel
Project Managers | Foremen
Registration is complimentary for MCAMW & NECA Members.
Instructor
Woody
Woodall
Principal Owner at Customer Focused Solutions, Inc.
Starting as a Local 602 Steamfitter in the Washington D.C. region, Woody Woodall completed his apprenticeship and became an instructor for the Union Apprentice Program. Woodall is also the managing Principal of Customer Focused Solutions, Inc., an organization he founded to assist contractors, associations, and businesses achieve their strategic goals. After a long and distinguished career in the mechanical contracting industry, Woodall now focuses on education, collaboration, and operational support. His innovative approach to sales has transformed customer service teams from average to “Best in Class.”