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BMCC is delighted to launch our new series of short workshops, designed to empower your talent and help them compete in today's complex business environment.

Difficult conversations, when emotions run high, are common in business. In this short course, you will learn how to prepare for those difficult conversations, avoid conflict and ensure the best outcome for all parties.

Discover how to stay calm, control your emotions and move towards positive actions. We'll also look at how to use calming body and verbal language to ease a tense situation.

Who is it for?

Professionals who deal with sensitive issues or difficult clients in high-stakes situations. 

What you learn?

  • How to prepare for high stakes conversations by choosing the right topic, approach and focused objective.
  • Setting the tone: being assertive but fair and inclusive.
  • Controlling your emotions under pressure and keeping safe.
  • Facts vs assertions; keeping conversations real and balanced.

This workshop is exclusive for BMCC Members.


Neil Stoneham

Managing Director


Neil Stoneham is the managing director of Voxtree – an international business consultancy that helps professionals communicate powerfully and persuasively in the global marketplace.

He has coached professionals in a variety of sectors, from embassies and auditing firms to hospitality and energy companies. Neil also delivers training courses in association with British Chamber of Commerce and frequently speaks at high-profile events. A specialist in Southeast Asia, Neil has advised managers and leaders on their global communication strategies in his native UK, Europe and throughout the APAC region.


British Malaysian Chamber of Commerce
Level 4, East Block, Wisma Golden Eagle Realty
142-B, Jalan Ampang, 50450 Kuala Lumpur


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