Customer Experience (CX) problem solving and decision making skills are one of the most in demand skillsets sought by employees today. The ability to make decisions and solve problems for your customers enables you and your company to connect deeply and raise your customer value and efficacy.
A customer experience map is made up of all of the touchpoints a customer could or does have with your organisation as well as the interactions that take place at each touchpoint. Customer experience maps include many benefits for the overall health of a business.
This workshop will provide delegates with the knowledge and more importantly the skills to successly map customer experience journeys and is delivered in a highly interactive, learn-by-doing method.
Who should attend?
This workshop would be suitable for:
- Team Leaders
- Customer Service Officer
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