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During times of crisis, customer behaviours are rapidly changing. Right now, it is an excellent time to revisit your customer journey and identify opportunities to make customers fall in love with your brand.

Join us in this webinar to:

  • Hear real SME stories - 3 local SMEs have discovered untapped opportunities to create great experiences for their customers.
  • Seize new opportunities in new behaviours
  • Learn powerful tool - the User Journey Mapping tool
  • Learn about available grant schemes


Varun Aswani

Managing Director of Meyer

Jamie Lim

Regional Marketing Director of Scanteak

Nav Qirti

Founder & Principal of Ideactio

Reima Ronnholm

Senior Service Designer at Ideactio

Sponsors and Partners