Workshop overview

The Kenyan credit market faces a pressing issue concerning Non-Performing Loans (NPLs), with recent data from the Monetary Policy Committee (MPC) (dated 3 April 2024) indicating an NPL rate of 15.5% as of February 2024. This marks an increase of 70 basis points from the December 2023 NPL rate of 14.8%. The increase in the NPL rate can be attributed to various factors, including a slow economic growth rate and inflationary pressures. These challenges have created a significant burden on the assets of financial institutions, exacerbated by a decline in consumer purchasing power. In response to this, CIS Kenya has organized the workshop Data-Driven Strategies for NPL Management, scheduled for 30 & 31 May 2024, in Nairobi.

Workshop objectives

1. Review NPL status in Kenya;

2. Review trends and best practices in NPL management

The workshop, will cover the following topics:

1. State of the credit market

2. Customer Level Segmentation for Collections

3. Loan portfolio monitoring tools

4. Technology & data analytics

5. Consumer protection

6. Data protection and privacy

7. Managing service providers

8. Debt negotiation & mediation

9. Alternative dispute resolution through Tatua Center

Workshop cost KES 29,000/= Exclusive of taxes.