Workshop overview

The Kenyan banking sector faces a pressing issue concerning Non-Performing Loans (NPLs), with recent data from the Monetary Policy Committee (MPC) indicating a rate of 14.5% as of June 2023. This trend can be attributed to various factors, including a slow economic growth rate and persistent high inflationary pressures. These challenges have created a significant burden on the assets of financial institutions, exacerbated by a decline in consumer purchasing power. The erosion of consumer purchasing power results from both the enduring effects of the pandemic and the implementation of new fiscal measures in accordance with the Finance Act 2023. In response to this, CIS Kenya, in partnership with KBA, is organizing a workshop on Data-Driven Strategies for NPL Management, scheduled for October 25th and 26th, 2023, in Nairobi.

Workshop objectives

1. Review NPL status in Kenya;

2. Review trends and best practices in NPL management

The workshop, will cover the following topics:

1. State of the credit market

2. Customer Level Segmentation for Collections

3. Loan portfolio monitoring tools

4. Technology & data analytics

5. Consumer protection

6. Data protection and privacy

7. Managing service providers

8. Debt negotiation & mediation

9. Alternative dispute resolution through Tatua Center