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In today's fast-paced digital world, data is more important than ever. Data protection, regulation, cybersecurity, big data analytics, the foray to open banking, and the trends towards use of Artificial Intelligence and Machine Learning (AI/ML) technologies are just a few of the emerging issues that financial institutions must contend with. This brings financial institutions under considerable scrutiny by customers, regulators, and the public.

In April 2023, the Office of the Data Protection Commissioner (ODPC) issued a Penalty notice of Kshs 5M each to two firms over infringement of personal contacts of their customers. With the increased sensitisation of consumers, data breaches and infringement of consumers data rights will be reported and the regulator will in turn take action on entities and persons found culpable.

To mitigate these risks, it is essential that financial institutions equip their teams with the necessary skill sets to proactively implement privacy by design when handling personal data. The workshop covers key topics such as registration requirements, data protection policies, data risk assessment, breach management, complaints handling, decided cases as well as emerging trends. Through interactive sessions and case studies, our expert trainers will provide your team with the hands-on facilitation they need to ensure that your institution is fully compliant with data protection regulations. In addition, Due to major risks emerging from exposure to cybersecurity, the workshop dedicates adequate time to examine causes and mitigating factors, facilitated by an expert in this area.

Do not miss this opportunity to invest in the professional development of your team and ensure that your institution is fully compliant with data protection regulations.

Who should attend?

Data protection officers, compliance officers, risk management professionals, privacy and legal professionals, auditors, business development and sales professionals, customer service representatives, senior management and executive teams, board of directors, consultants and advisers, system administrators, software developers and engineers, data analysts and scientists.

This workshop targets financial institutions namely: commercial banks, microfinance banks, DT-SACCOs, NWDT-SACCOs, buy now pay later (BNPL) firms, microfinance institutions, digital lenders, CRBs, FinTech's, state lenders, credit guarantee companies and development finance institutions etc.

Workshop Objectives

The three-day workshop will:

1) Provide an overview of the Data Protection Act, 2019 and

a. The Data Protection General Regulations, 2021 (the General Regulations);

b. The Data Protection Registration of Data Controllers and Processors Regulations 2021, (the Registration Regulations) and;

c. The Data Protection Complaints Handling Procedures and Enforcement Regulations 2021 (the Complaints Handling Regulations).

2) Outline the responsibilities of Directors and operational staff;

3) Define the role of the data protection officer and map it in the organisational chart;

4) Pitfalls to avoid when dealing with customer data;

5) Cybersecurity considerations for a financial institution;

6) Emerging issues and experiences in the implementation of DPA;

7) Regulatory actions (penalties and enforcement notices).

Contacts: email or call +254 20 2600118


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