This workshop aims to assist people in delivering client services to those whose situations are complex and whose behaviour is, at times, demanding and challenging.
It will enable you to better understand the psychology of difficult people and assist in developing strategies and communication skills to deal more effectively in such client situations.
While this training is designed for external client focused situations, many of the skills learned are helpful in any relationship (internal, external or even personal).
What you'll learn:
Understanding Difficult Behaviour
Dealing with Challenging Situations and Behaviour
Ahi Members are eligible to log 10 CPD points for attending this event.
CPD points can assist members to achieve Ahi Professional Certification status. Ahi Professional Certification is awarded to housing professionals who have demonstrated a commitment to the housing profession and continuing professional development.
While the NSW Government regulations permit this gathering, event attendees are reminded to follow good hygiene habits and physical distancing, including keeping 1.5 metres away from others, not making unnecessary physical contact with others, avoiding physical greetings, such as handshakes, hugs and kisses. For more information, see Australian Government advice for physical distancing.
Event attendees are reminded to check-in at the venue and follow good hygiene habits and physical distancing, to help keep yourself and others safe: