This online workshop aims to assist people in delivering client services to those whose situations are complex and whose behaviour is, at times, demanding and challenging.
It will enable you to better understand the psychology of difficult people and assist in developing strategies and communication skills to deal more effectively in such client situations.
While this training is designed for external client focused situations, many of the skills learned are helpful in any relationship (internal, external or even personal).
Our online events are scheduled in the time zone in which they are held or hosted, and may vary depending on your location. Use our add to calendar option to check if a time difference applies and to adjust to your location.
What you'll learn:
Understanding Difficult Behaviour
Dealing with Challenging Situations and Behaviour
Scott is a registered psychologist with a solid background as an educator. He has worked as a lecturer in psychology, behavioural science and research at the Universities of Sydney and Western Sydney. Lecturing for 6 years at both undergraduate and postgraduate levels, Scott specialised in the disciplines of health and social psychology. His expertise includes such areas as leadership, teams and group dynamics, communication and body language, persuasion techniques, stress, and workplace satisfaction.
Since 1999, his work in the corporate sector has spanned the spectrum from industrial psychologist to corporate trainer. In 2004 he became a certified Master Coach in Behavioural Coaching and continues to coach both individuals and teams at all levels within the companies with which he works.
Where applicable, GST will be applied