Workplaces are filled with all types of challenging people, not just external clients and tenants. We need to have difficult conversations to resolve problematic situations effectively and maintain positive relationships. Conflict discussions can be healthy, but only if approached in a positive, objective and respectful way. By giving effective feedback and addressing situations, you will have more pleasant encounters with colleagues and clients, increased confidence in your abilities and better outcomes for all parties.
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What you'll learn:
Managing Expectations and Reactions
Having Difficult Conversations
Who should attend:
This training is suitable for anyone in a client facing role (internal or external).
Scott is a registered psychologist with a solid background as an educator. He has worked as a lecturer in psychology, behavioural science and research at the Universities of Sydney and Western Sydney. Lecturing for 6 years at both undergraduate and postgraduate levels, Scott specialised in the disciplines of health and social psychology. His expertise includes such areas as leadership, teams and group dynamics, communication and body language, persuasion techniques, stress, and workplace satisfaction.
Since 1999, his work in the corporate sector has spanned the spectrum from industrial psychologist to corporate trainer. In 2004 he became a certified Master Coach in Behavioural Coaching and continues to coach both individuals and teams at all levels within the companies with which he works.
Where applicable, GST will be applied