What the training will cover
a) Overview of the credit life cycle;
b) Early warning signs of NPLs;
c) How to overcome excuses – any excuse – for non-payment or delay;
d) Mastering telephone collection techniques;
e) Soft and hard collection techniques;
f) CRB solutions for portfolio monitoring and collections prioritization;
g) Debt collection scorecards;
h) Compliance requirements for SACCOs under CRB Regulations, 2020;
i) Reporting on NPLs with market benchmarking;
j) Ethical practices in collections management;
k) Data Protection Act, 2019 and its impact on debt collection practices;
l) Tools to monitor portfolio spillovers and improvements;
m) Credit Reporting.
Collectr
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Head of Policy & Compliance at CIS Kenya
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Head of Legal at CIS Kenya
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Partner at Dalton Consultants LLP
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