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Event Details

Outline:

  • Difference of Customer Service vs Customer Experience
  • Customer Experience
  • What is digital?
  • Design Thinking
  • Empathy before All
  • Customer Persona
  • The Customer Journey Map
  • It's time to Think Digital
  • Digital Solutions Workshop
  • Executing and Implementing your proposed NEW Digital Customer Experience
  • Assessment / Feedback is key



Resource Speaker:

Mr. Ricson Que

President & CEO, SQrity Consulting

Vice President for Education & Research

Cloud Security Alliance - Philippine Chapter


Schedule:

10-11 March 2022 (Thursday-Friday)

09:00 AM - 12:00 NN



Training Fee per Participant:

From Member Institution – P 2,240.00


From Non-Member Institution – P 3,360.00


**VAT inclusive

Mar 10 & 11, 2022GMT+8

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