This is a past event. Registration is closed. View other Capital Contractors Institute events.


Virtual | 11:00 AM - 1:00 PM

This course will show how to create a structured process for exceeding customer expectations to help your business outdistance the competition.


  • Build customer relationships by incorporating the Four Drivers of Customer Service.


  • How to Use conversational language to keep the interactions casual and relaxed.
  • Manage customer expectations in order to exceed them.

Recommended Audience:

Sales Representatives

Service Managers & Technicians

Project Managers

Field Supervisors & Personnel

Project Managers | Foremen


Registration is complimentary for MCAMW & NECA Members.