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Virtual | 9:00 AM - 10:30 PM
This course will explore the most effective methods of service communication.
- Identify the most important forms of communication within the service department
- Detail who you should be communicating with throughout the job cycle
- Determine how to create the most exceptional experience for your end user
Recommended Audience:
Service Managers & Technicians
Field Supervisors & Personnel
Project Managers | Foremen
Registration is complimentary for MCAMW & NECA Members.
Instructor
Woody
Woodall
Principal Owner at Customer Focused Solutions, Inc.
Starting as a Local 602 Steamfitter in the Washington D.C. region, Woody Woodall completed his apprenticeship and became an instructor for the Union Apprentice Program. Woodall is also the managing Principal of Customer Focused Solutions, Inc., an organization he founded to assist contractors, associations, and businesses achieve their strategic goals. After a long and distinguished career in the mechanical contracting industry, Woodall now focuses on education, collaboration, and operational support. His innovative approach to sales has transformed customer service teams from average to “Best in Class.”