Event Details

When it come to responding to complaints the importance of being inclusive, proactive and 'getting things right from the start' cannot be underestimated. This is especially the case now where the Housing Ombudsman has said that equality considerations are a key factor in determining maladministration.


Join us at this workshop where we explore the complaint handling process through the lens of customer service delivery, housing management practice, ASB case investigations and regulatory compliance. As a housing provider how can you avoid complaints in the first place? How can you embrace them to support continuous learning and improvement?


A key focus of the session will be an awareness of how minority groups report complaints. We will seek to gain an understanding of any barriers that may be encountered in order to ensure all voices are truly heard, and local cultural and diversity needs are embedded in everyday practice.

Feb 13, 2025

10:30 - 12:00 GMT+0

Tickets Register

HDN Members

This is a discounted price for Housing Diversity Network members.

ยฃ125
General Admission
ยฃ195
HDN Silver/Gold Members Tickets

This ticket is only for staff or board members whose organisation hold HDN Silver/Gold Membership (this does NOT include Standard or Plus memberships)

Complimentary
Member 3 for 2

This is a discounted price for Housing Diversity Network members.

This deal allows you to register 3 participants for the price of 2.

ยฃ250
Non-Members 3 for 2 Deal

This deal allows you to register 3 participants for the price of 2

ยฃ398

Speakers

  • Darren Burton (Partner at Green and Burton ASB Associates)

    Darren Burton

    Partner at Green and Burton ASB Associates

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  • Kirsten Doherty (Diversity, Equity, and Inclusion Expert at The Inclusion Experience)

    Kirsten Doherty

    Diversity, Equity, and Inclusion Expert at The Inclusion Experience

    Read Bio

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