This is a past event. Registration is closed. View other Capital Contractors Institute events.
7:30 AM - 12:30 PM
This class is designed to give Service Techs better understanding of the importance of communications.
- Determine real-life communications challenges to light and
- Help participants to understand the critical importance of how we communicate not only with customers, but with other team members
- Establish when to use various types of communications
Recommended Audience:
Service Managers & Technicians, Project Managers, Construction Managers, Leadership Roles, Field Supervisors, General Foremen, Foremen
Registration is open only to MCAMW & NECA Members.
Instructor
Woody
Woodall
Principal Owner at Customer Focused Solutions, Inc.
Starting as a Local 602 Steamfitter in the Washington D.C. region, Woody Woodall completed his apprenticeship and became an instructor for the Union Apprentice Program. Woodall is also the managing Principal of Customer Focused Solutions, Inc., an organization he founded to assist contractors, associations, and businesses achieve their strategic goals. After a long and distinguished career in the mechanical contracting industry, Woodall now focuses on education, collaboration, and operational support. His innovative approach to sales has transformed customer service teams from average to “Best in Class.”