At Cisco, I am responsible for growing the XM (Experience Management) business across the APJC region. I’ve been fortunate to have found opportunities to stay on the cutting edge of innovation in the Customer Experience sector, partnering with companies with the most innovative approaches to collecting and analysing customer sentiments. I am also CCXP certified and have worked in the CX field for over 6 years.

I have evangelized the benefits of Customer Experience Management software to organizations across APJC, and implemented solutions with large enterprises across BFSI, Retail, Hospitality, Telecom and Airlines sectors. These firms have all understood that uncovering meaningful insight involves more than sitting at a desk, looking at numbers on a page. I truly believe in creating a real difference through partnering with clients and help them becoming businesses their customers love.

Sylvia is the President of the Cloud and AI Business Group of Huawei Philippines. She has 10 years of experience in leading teams with the culture of innovation and ingenuity to meet customer demands, responsible for leading highly complex IT projects to fruition by formulating strategies, creating value to help customers achieve their goals and objectives. Prior to coming to the Philippines, Sylvia was based in Huawei Dubai and led a successful campaign in helping customers embark on their digital transformation journey.

Flo is a Digital Consultant Veteran, having been in Big Tech for the last 5 years. He's moved from business operations to sales, and has been a strategic consultant to Malaysia's top 30 SMEs and Funded startups, ranging across verticals including Mudah, iflix, and Carsome in 2019 / 2020. Having made many successes across Singapore, Pakistan, and Malaysia markets, he now focuses on replicating the successes in the Philippines.
He grew their advertising spends (which is a proxy of top line revenue growth of these businesses) by 70-100% YoY since taking charge in 2019.

He now advises not just CMOs, but also COOs and CTOs, as the digital ecosystems of companies become much more tightly integrated across business units, each depending on one another for success of the overall business.

On the side, he's deeply passionate about nurturing the next generation of successful startups, digital consultants, and transforming legacy businesses around APAC.