Arthur is the Claims Solutions Leader for FINPRO in South Asia, where he oversees all financial lines claims in the region. Prior to joining Marsh, Arthur practised law in the dispute resolution arm of one of Singapore’s “Big Four” law firms, with a particular emphasis on banking and financial disputes.

Arthur has had the privilege of advising and representing a wide range of clients, including international banks, private equity funds, technology companies, flag carriers, commercial landlords, and resort-casinos in both non-contentious and contentious matters.

At Marsh, Arthur has advised and acted for insureds in a wide variety of matters across different lines.

Gen is Chubb’s Regional Financial Lines Claims Manager for South East Asia & Korea, and is based in Singapore.

In her role, Gen is responsible for overseeing a large and diverse portfolio of Financial Lines claims and works closely with the local Chubb claims teams around the region in managing and resolving a wide range of complex claims, including Cyber, Medical Malpractice, Professional Liability and D&O. She came into insurance as a burnt-out litigator and while the work-life balance is marginally better, she has to say that she’s never had a dull day at work. In fact, in her 12 years of being in the insurance industry, she has never seen a boring Financial Lines claim – and yes, she is aware how geeky that sounds.

Trained as a lawyer, with an LL.B from the University of Nottingham in England, Gen has been Called to the Bar of England & Wales, as well as the Malaysian Bar. Before moving into the Insurance industry, she practiced as a Litigation lawyer in a large Kuala Lumpur-based firm (and hence the burn-out).

Gen strongly believes in balancing mental and physical well-being and so in 2017 she became a fully-certified Pilates instructor. When not in corporate mode, she may be found teaching Pilates classes at a studio in the West of Singapore.

In Nicole’s current role as the Technical Claims Manager of Berkley Insurance Asia, she manages and overseas its portfolio of financial lines and casualty claims from Asia to Middle East.

Nicole believes that claims professionals make the best non-fiction story tellers. Through her journey of sharing non-fiction claims stories which she takes passion in, she seeks to demystify insurance policies (which can be a complex web of words) and coverage with respect to claims, to a format which is relatable to her audience and customers.

She began her career in claims 25 years ago after graduating from Nanyang Technological University with a Bachelor of Business Studies Degree majoring in insurance.

Nicole’s early beginnings in claims started in employer’s liability gradually moving into public and products liability, property, construction, motor and Accident and Health claims. Having experienced managing claims from a variety of lines of businesses, it is the various spectrums of financial lines and casualty claims which intrigue her.

Nicole has earned the designation of Registered Professional Liability Underwriter with the Professional Liability Underwriting Society and shared her journey during a webinar organised jointly by PLUS and SII encouraging aspiring individuals with a long term interest in financial lines to pursue this qualification. She also holds an Advance Diploma in Insurance (ACII) with the Chartered Insurance Institute.

In her free time, she has an avid interest in Kpop fitness workouts, yoga and gardening.