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Virtual | 10:00 AM - 11:30 AM

In this session, you will examine and practice ways you can exceed your customers' expectations by setting, monitoring, and influencing their expectations.

  • Determine the core meaning of the expectations of customers
  • Learn how to hold the crucial "setting expectations" conversations with your customers
  • Uncover a model to handle difficult conversations when expectations are not being met

Recommended Audience:

Project Managers, Business Development, Sales/Account Managers, Estimators, and Customer Service Roles

Registration open only to MCAMW & NECA Members.