Managing Emotions

The effective practice of case management requires that the Case Manager be skilled in, and feel comfortable with, managing their own emotions and helping others manage theirs. This dialogue considers: how "coping strategies" and "self-care" relate to "skills in managing emotions" in the context of the delivery of case management services; where emotions "come from" and how they can be useful; the role of "mindfulness" in understanding and managing emotions; cognitive and behavioral strategies for managing emotions; and cautions in addressing difficult emotions.

LEARNING OBJECTIVES

Participants will be able to…

1. Describe how coping strategies and self-care relate to skills in managing emotions in the context of the delivery of case management services

2. Identify at least three (3) factors/dynamics which determine emotions.

3. Describe the role(s)/function(s) of "mindfulness" in "managing emotions"

4. Describe three (3) cognitive strategies to regulating emotions.

5. Identify at least three (3) behavioral strategies to regulating emotions.