Managing Service Complaints in Community Housing

Research demonstrates that reputation is built and lost from the most recent customer experience.

The way you handle a complaint can turn a negative experience into a positive one.

If a customer feels strongly enough to make a complaint, the feedback you receive is worth its weight in gold. It is in the moment, it's current and it's real. A complaint is a gift, a golden nugget of opportunity.

This online workshop considers the skills required to respond to complaints successfully, improve customer care, customer satisfaction, and complaint resolution.

What you'll gain from this workshop:

• Developed your knowledge of what constitutes neighbour nuisance
• Be provided with tools to risk assess victims 
• Be able to identify when a victim is vulnerable
• Develop skills in recording neighbour nuisance incidents and building a case
• Gain an understanding of how to manage expectations
• Gain an appreciation of what action should be taken and when

Who should attend this workshop?



• Frontline property managers
• Team Leaders
• Managers and those people involved in developing strategies and procedures for dealing with service complaints

Time zone

Our online events are scheduled in the time zone in which they are held or hosted, and may vary depending on your location. Use our add to calendar option to check if a time difference applies and to adjust to your location.