For various reasons, Case Managers may struggle to close individuals on their caseload, despite being the optimal time. In this Case Manager-led training discussion, participants will learn about positive ways to work toward successful case closures. Discussion topics covered include timely and effective re-engagement processes, common closure strategies and pitfalls, and the use of resources to aid in the closure process. The SAM western region workgroup will provide participants with suggestions, showcase tactics through role-playing scenarios, and review everyday closure situations to help build a case manager's skillset.
Service Line Program Support at Service Access & Management, Inc
Melissa Gordon is one of the Service Line Program Support team members and a Privacy Coordinator team member servicing the Western and Southern Regions of Service Access and Management Inc. She has worked with the Mental Health population for 12 years. Melissa graduated from Ashworth College with an Associate's Degree in Accounting. Melissa’s current work includes supporting staff and individuals we serve. Melissa is a team player and seeks new opportunities to learn and grow.
Blended Case Manager at Service Access & Management
Christine Guinter is a Blended Case Manager for Service Access and Management, Inc., serving Lycoming/Clinton counties in Pennsylvania. Christine has worked with the Mental Health population for many years. Christine graduated from Lock Haven University with a Bachelor of Science in Social Work. Christine is currently completing her MSW and interning with SAM-Inc. Christine also has a minor in Psychology. Christine enjoys helping others to provide them with the tools they need to become independent and feel accomplished in their lives.
My name is Jamie Hulbert and I have been with SAM for almost 7 years. I started in Family Services and moved to the mental health field in 2018. Since being in the mental health field, I have become part of a great team. I became a Master Blended Case Manager in 2021. I have always had a passion for helping others and this job allows me to do just that. I have been able to feed this passion by participating in numerous work groups with Sam’s Western Region, I have been fortunate enough to attend National Association of Case Management conferences, and have had many training opportunities. The passion for helping others doesn’t stop at work, I have a very active home life as well. I married my high school sweetheart in 2005 and together adopted our beautiful daughter who is now 12. When we aren’t busy with sporting events, we are spending time with family, kayaking, side-by-side riding, or planning events at church. I have two main jobs at church, secretary and live streaming our services for others to enjoy.
Engagement Specialist MH Service Line at Service Access & Management
Kacy Knouse is a member of the Engagement Specialist team and focuses on providing assessment, orientation, and intake services to individuals interested in Blended Case Management services with Service Access and Management, Inc. across Pennsylvania. Kacy graduated from The Pennsylvania State University in 2008 with a Bachelor of Science degree in Human Development and Family Studies – Across the Lifespan. She has worked in the mental health field for the last 14 years. Kacy lives in DuBois, PA with her husband and 2 boys. She enjoys watching her boys play sports and spending time with her family.
Onboarding, Outreach and Quality Supervisor at Service Access & Management
Nicole Lorenzetti, BA, is an Onboarding, Outreach and Quality supervisor for Mental Health Services serving the western region of Service, Access, & Management, Inc. of Pennsylvania. She has serving the mental health population for over 15 years. Nicole graduated from Pennsylvania State University in 2004 with a Bachelor of Arts degree in Psychology and a minor in Sociology. She is currently in pursuit of a master’s degree in business administration. Nicole’s current work includes helping create inventive ways to recruit and onboard staff that grows engaged, proactive, and determined employees. Nicole is passionate about nurturing all dimensions of wellness, empowering individuals to foster change and growth, and finding time to laugh and connect with others. Nicole is also a certified Yoga, Pound Pro and Generation Pound Pro, and Group Aerobics Instructor.
BCM Clearfield/Jefferson Counties at Service Access & Management Inc
Maggie McCauliff is a Blended Case Manager for Service Access and Management, Inc. serving Clearfield County, Pennsylvania. Maggie has worked with the Mental Health population for three years. Maggie graduated from Penn West Clarion, formerly Clarion University, with a Bachelor of Science in Criminal Justice Administration, A Bachelor of Arts in Political Science, A Bachelor of Science in Biology, an Associate of Science in Criminal Justice, and a Minor in Philosophy. Maggie enjoys helping other people to meet their needs and feel their absolute best in terms of their Mental health, Physical health, and happiness.
Supports Coodinator at Service Access & Management, Inc.
Deanna Straub is a Blended Case Manager at the Dubois SAM Office and has worked with SAM for a little over 2 and a half years. Deanna graduated from Grand Canyon University in 2019 with a Bachelor's degree in Psychology. Deanna’s current work includes most recently piloting Axiom, and participating in the Happy Helper’s Group. Deanna also enjoys working one on one with her consumers. Deanna has a love for her fur babies and her 7-month-old daughter.
Jaclyn "Jackie" Wolfe is a Blended Case Manager for Service, Access & Management, Inc. Jackie was worked in a variety of social service settings over the last 12 years. Jackie got her bachelor's degree in Social Work from Mansfield University in 2010. Jackie's current role is to provide case management services to consumers in Clarion County. Jackie has a passion for helping others work through difficult times in their life, watching them overcome some of life's hardest obstacles and ultimately helping them to reach their greatest potential. Jackie has been doing this in her role as a Blended Case Manager for the past 8 months.