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W. Edwards Deming is credited as the "father of the quality". His ideas and methods inspired Japan's extraordinary transformation into an export powerhouse and were subsequently expanded into a comprehensive philosophy of leadership, known as the "System of Profound Knowledge".
The Deming approach, which challenges much of the "conventional wisdom" on how to manage processes and people, has underpinned the success of organisations across all industries and fields, from manufacturing and services to education and economic development.
As an introduction to Deming, this webinar focusses on one of his radical positions: that performance evaluations and related tools such as KPI-based employee "scorecards" are counterproductive and detrimental to any organisation, and should be abandoned
immediately!
With attendee participation, we will explore why Deming held this view, and importantly, what he proposed to do in place of "management by scorecard". We will also place these topics within a specifically Filipino context.
This webinar is targeted to senior leaders responsible for managing teams in the Philippines. Also recommended for business unit heads of HR.
Speakers
David
Prichard
Director of Customer Service and Operations at Nile Group
David Prichard is Director of Customer Service and Operations at the Nile Group, an Australian online retailer. He has over twenty years of experience in operations, including ten years living and managing teams in the Philippines. His insights into leadership and organisational development have been featured on the popular Outsource Accelerator podcast and at the Payoneer Forum. His interest in Deming is borne from his experiences and challenges managing people and processes in the Philippines, and recently culminated in his attendance of famous Deming intensive seminar on leadership in Columbus, Ohio USA.
Dr. Ravi
Roy, PhD
Senior Research Fellow at W Edwards Deming Institute
Dr Ravi K. Roy, PhD is Senior Research Fellow at the W Edwards Deming Institute. He is also Director of the W. Edwards Deming Quality, Innovation & Leadership Incubator (QUIL), and Senior Consultant of Quality of Management in the Department of Aviation at Southern Utah University. Prior to this, he served as both the Director of the Post-Graduate Program in International Development at RMIT University in Melbourne (2009-2011) as well as the Director of MPA program at California State University, Northridge in California (2011-2013). Roy’s expertise is in the area of Shared Mental Models. He has published several books and articles with Routledge Press, Sage Press, and Oxford University Press.
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