7:30 AM - 12:00 PM
This class is designed to give Service Techs some insight in how to sell and what the sales process is. We will work on communication skills that will help Service Techs focus on the client and their needs.
- Develop and ask pertinent questions that will give some insight as to what the client is looking for
- Learn how to price, write up, and develop a proposal along with how to follow up with the client
- Determine when it is appropriate for the service tech to sell, and when to get the sales team involved
Recommended Audience:
Service Managers & Technicians
Registration is open only to MCAMW & NECA Members.
Instructor
Woody
Woodall
Principal Owner at Customer Focused Solutions, Inc.
Starting as a Local 602 Steamfitter in the Washington D.C. region, Woody Woodall completed his apprenticeship and became an instructor for the Union Apprentice Program. Woodall is also the managing Principal of Customer Focused Solutions, Inc., an organization he founded to assist contractors, associations, and businesses achieve their strategic goals. After a long and distinguished career in the mechanical contracting industry, Woodall now focuses on education, collaboration, and operational support. His innovative approach to sales has transformed customer service teams from average to “Best in Class.”