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Event Details

Netherlands - Thai Chamber of Commerce (NTCC), in close cooperation with Ms Kwan Phonghanyudh, kindly invites you to the webinar "Service Design in the Digital Age", on Thursday 17 December 2020, from 16:00 - 16:45 (BKK Time) online via Zoom.

"Service Design" allows us to envision better experiences for customers and staff as well as creating new value for stakeholders that are involved. During the webinar, Ms Kwan would introduce five principles of service design thinking and explain how the design process can be applied to identify opportunities to improve the service. In addition, our guest speaker would present some case studies to explain what it means and share some tools so that the audiences who are interested can apply them to their businesses.

Who should attend this webinar?

1) Anyone in service industries that would like to improve their service to better meet the needs of the customers

2) Anyone that needs ideas to start a new business such as Startup, SMEs

This webinar will summarise about:

  • What is service design?
  • 5 principle of service design thinking
  • Service design process
  • How service design can be applied to your business and the benefit of it


Event details

Date: Thursday 17 December 2020

Time: 16:00 - 16:45 hrs.

Venue: online via Zoom

(The meeting link will be included in an auto-generated email after completing your registration.)


Free of charge for NTCC members.

THB 500 for non-members.

Registration: here

Dec 17, 2020

4:00 PM - 4:45 PM (GMT+7)


  • Kwan Phonghanyudh (Service Designer and Design Researcher)

    Kwan Phonghanyudh

    Service Designer and Design Researcher

    Read Bio


NTCC members