Nicole has been with the Social Security Administration for over 11 years.

Public Affairs Specialist
Dec 2018 – Present
Greater Chicago Area
• Analyze the need for information materials to support agency-level programs and create and deliver news releases, feature stories, and speeches for the regional office to present at the regional and national level.
• Coordinate, create, and execute an effective public information and public relations program by developing an extensive list of contacts; develop and implement action plans to disseminate information through the expansion of cable television stations.
• Represent the Social Security Administration as a spokesperson for major media.
• Contribute to the planning and presentation of congressional seminars, and represent regional and area management at key public meetings and conferences.

Social Insurance Specialist
Dec 2009 – Present
Greater Chicago Area
• Adjudicated, evaluated, and authorized claims for monthly benefits and income-related adjustments.
• Analyzed records and documentation to determine entitlement factors, and performed data analysis to determine appropriate processes for coding.
• Delivered comprehensive administrative support to ensure the smooth transition of work across the organization.
• Built long-term, positive relationships with Claimants and Beneficiaries, and effectively gathered information to properly advise on course of action to meet complex documentation requirements.
• Introduced a system for employees to make charitable contributions through payroll deductions, raising more than $17K for a philanthropic mission.
• Facilitated and conducted training programs that motivated team members to surpass goals, and built a top-performing team of 80 employees – instructed social security classes through engaging presentation skills, role-play, PowerPoint presentations, games, and team building activities.
• Fostered a collaborative work environment focused on team comrade and business unity.