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What the training covers:

a) A scan of the business environment;

b) Trends in debt management;

c) Overview of the credit life cycle;

d) Loan portfolio monitoring tools;

e) Debt negotiation and mediation for NPLs;

f) Loan write-off and debt factoring;

g) Debt sale and assignments;

h) Skip tracing;

i) CRB risk management solutions focused on collections;

j) Ethical practices collections management;

k) Data Protection Act, 2019 pitfalls to avoid;

l) Dispute resolution for NPLs;

m) Outsourcing of service providers;

Who should attend?

Heads of Credit, Credit Managers, Credit Analysts, Finance Managers, Audit Managers Business Analysts, Relationship Managers, Credit Risk Practitioners, Collection Managers in Commercial Banks, Microfinance Banks, Microfinance Institutions, Development Finance Institutions, SACCOs, Leasing Companies, Hire Purchase Companies and Digital Lenders.

Training Cost

Training cost and materials Kshs. 35,000 PP.

Instructional Approach

Lectures, Case studies & Group discussions


Sponsors and Partners



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