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What the training covers:
a) A scan of the business environment;
b) Trends in debt management;
c) Overview of the credit life cycle;
d) Loan portfolio monitoring tools;
e) Debt negotiation and mediation for NPLs;
f) Loan write-off and debt factoring;
g) Debt sale and assignments;
h) Skip tracing;
i) CRB risk management solutions focused on collections;
j) Ethical practices collections management;
k) Data Protection Act, 2019 pitfalls to avoid;
l) Dispute resolution for NPLs;
m) Outsourcing of service providers;
Who should attend?
Heads of Credit, Credit Managers, Credit Analysts, Finance Managers, Audit Managers Business Analysts, Relationship Managers, Credit Risk Practitioners, Collection Managers in Commercial Banks, Microfinance Banks, Microfinance Institutions, Development Finance Institutions, SACCOs, Leasing Companies, Hire Purchase Companies and Digital Lenders.
Training Cost
Training cost and materials Kshs. 35,000 PP.
Instructional Approach
Lectures, Case studies & Group discussions
Speakers
Jared Getenga is the Chief Executive Officer, Credit Information Sharing Association of Kenya (CIS Kenya). He worked for the Central Bank of Kenya (CBK) for more than 20 years in Banking Supervision and Deposit Protection. His Banking Supervision experience was largely in policy formulation on banking sector stability.
He also worked as CBK-Appointed Statutory Advisor, Statutory Manager and Liquidation Agent in several troubled banks. Jared was later appointed Financial Sector Specialist with the Financial and Legal Sector Technical Assistance Project (FLSTAP), funded by the World Bank IDA, DFID and GOK for purposes of coordinating technical assistance to Kenya’s Financial and Legal sectors.
On secondment from CBK, he founded the Kenya Credit Information Sharing Initiative in 2019, as a vehicle to establish the credit information sharing (CIS) mechanism in Kenya. Having registered a nationwide credit providers Association (AKCP) in 2014, he was appointed founder CEO and helped develop mechanisms for self-regulation, alternative dispute resolution, credit scoring, credit risk management etc. He is a committee member of the Africa Credit Information Sharing Association (ACISA) and the International Committee for Credit Reporting (ICCR).
AKCP rebranded to CIS Kenya in order to align more closely to its mandate.
Joyce is the Managing Consultant at Meraki Consulting Africa www.meraki.africa a consultancy firm based in Kenya. With over 20 years’ experience in over 10 countries in Sub-Saharan Africa, her contribution has been at the macro, meso and micro levels of the financial sector for various institutions including governments, financial institutions, mobile money operators and NGOs.
Joyce possesses training certifications in a variety of areas including Human Centred Product Design, Financial Product Marketing, Delinquency Management, Digital Transformation for MFIs, Marketing Digital Financial Services (DFS), Agent Banking and, Risk and Fraud. Joyce has also conducted numerous trainings in Sub-Saharan Africa for financial institutions, mobile money operators and non-financial providers including NGOs. Joyce has specifically contributed to market expansion of financial service providers through in-depth cross country primary and secondary research (in East and West Africa), advancement of inclusive finance through development of appropriate regulatory guidelines (in Ghana) and development of the national microfinance strategy (Lesotho). She further monitored programmes at various stages of implementation (Democratic Republic of Congo, Tanzania), customised financial product design and designed MFI SME Strategy (in Rwanda), developed deposit mobilization strategies (Uganda) and developed digital finance strategies (Nigeria). Her other areas of interest are in Responsible Finance – Social Performance Management (SPM) and Consumer Protection principles (CPP).
Prior, Joyce worked at MSC (formerly MicroSave) a global consulting firm and also at Kenya Women Microfinance Bank, a leading microfinance institution where she financially and socially empowered economically active women. She holds an MBA (Entrepreneurship) from Kenya Methodist University and a Bachelor of Commerce (Marketing and Business Administration) from Daystar University
Hannah
Ndarwa
Head of Legal at CIS Kenya
Hannah is an Advocate of the High Court of Kenya with over 15 years’ experience in Commercial and Banking Law, Corporate Governance, Alternative Dispute Resolution, Sustainable Finance and Credit Information Sharing among other areas of legal practice. Hannah has interacted with the CIS mechanism since its inception having been nominated as the CIS champion by Stanbic Bank to represent it in the project team that led to establishment of CRBs in Kenya. She later joined CIS Kenya as its Head of Legal Services in year 2012 and has been instrumental in drafting and amendment of CRB Regulations all through.
She has solid experience on legal requirements, responsibilities and consequences of CRB data submission. Having served as the Registrar of Tatua Center, an ADR Center that has been running under CIS Kenya handling all CRB related disputes, Hannah has fast hand experience on how mistakes made by credit providers in submitting CRB data can be costly when courts are involved and is always glad to share such experiences to help credit providers avoid such pitfalls.
Anne Njeru
Product Manager Credit Risk Solutions at TransUnion Kenya
Anne Njeru is an accomplished credit specialist with over 15 years of experience in the financial services industry. Focusing on Kenya, Rwanda and Zambia, she has a proven record in credit risk and product management, customer relationship management, business development and organisational leadership across SME and retail banking.
Prior to TransUnion, Njeru was a product manager at Co-operative Bank where she was instrumental in successfully rolling out and managing various credit facilities for business (MSMEs) and consumer clients. She received a bachelor’s degree in science from Maseno University.
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