This is a past event. Registration is closed. View other Credit Information Sharing Association of Kenya events.
CIS Kenya in partnership with Collectr has organized a training dubbed Supercharge Your Collections to empower financial institutions to adopt collection scorecards and optimize their collection strategies. Since the break out of the novel coronavirus financial institutions have supported their customers by offering loan repayment holidays, loan restructures and refinancing of credit facilities. The COVID-19 pandemic has accelerated use of digital channels for loans origination; monitoring and collections which in turn has amplified challenges on data privacy and consumer protection.
Join us for an in-person training from 19th to 23rd April 2021 as we learn about improving collection outcomes.
Debt Collection Course: Supercharge Your Collections
Leveraging Credit Infrastructure & Skill Sets for Optimal Collections
Date: 19th to 23rd April 2021. Days: 5
Venue: Sarova Whitesands Mombasa
What the training will cover
- Early warning signs of NPLs;
- Debt collection scorecards;
- How to overcome excuses – any excuse – for non-payment or delay;
- Collection techniques during COVID-19;
- How to write debt collection scripts;
- Mastering telephone collection techniques;
- CRB solutions for monitoring and collections prioritization;
- Compliance requirements for financial institutions under CRB Regulations, 2020;
- Debt collection ethical practices;
- How to improve the productivity of debt collection staff;
- Reporting on NPLs with market benchmarking;
- Data Protection Act, 2019 and its impact of debt collection practices;
- Tools to monitor portfolio spillovers and improvements;
- CRB risk management solutions;
- Feedback loop to credit origination and finance functions.
Check out our trainer profiles