Sylvia has over 15 years‘ experience providing strategic, risk management and compliance advisory services, serving both the public and private sectors. She advises executive teams on data-driven digital strategies to support major business transformations in alignment with new regulations, policy and data governance trends, having successfully deployed data analytics platforms and national data registries.

Her specialty is transforming existing corporate compliance and privacy programs in response to internal audits, regulatory findings and exams. She often deals with Privacy Commissioners remediating compliance orders, and has advised on some of the largest, high-profile data breach investigations.

Sylvia is a lawyer by training and often advises financial institutions on the intersection of emerging technologies, trustworthy AI, ethical use of data, privacy and regulatory expectations. Her privacy career began at the Information Privacy Commissioner's Office where she conducted extensive pan-Canadian privacy reviews involving consent management, cross-border data flows, data sharing models and outsourcing issues, and amended privacy regulations to enable registries to operate seamlessly for eHealth initiatives. She has advised banks extensively on Privacy by Design and CASL requirements.

Sylvia launched the Privacy by Design Certification Program together with Dr. Ann Cavoukian, former provincial privacy regulator, for readiness against the new General Data Protection Regulation (GDPR), having successfully certified several global organizations for proof of compliance to privacy regulators.

Professional and Industry Experience - Highlights

Interim Chief Privacy Officer, LifeLabs
Canadian Chair, ISO PC/317 (31700) Consumer Protection: Privacy by Design for Consumer Goods and Services
Advisor, CIO Strategy Council, CICSO 101:2019 Automated Decision Systems using Machine Learning, Ethics by Design and Ethical Use
Advisor to Minister Bains’ Roundtable Consultations for Canada’s National Digital Strategy
Special Advisor to the International Council on Global Privacy and Security by Design, advising on the deployment of privacy enhancing technologies involving AI, Big Data, & Ethics by Design
Participant & Advisor, CPA Canada Foresight Roundtable: Reimaging the Profession

Sue Ling has over 23 years of Canadian and international experience in the banking and financial services industry. She is a regulatory compliance and anti-money laundering subject matter expert, and her experience also encompasses front line operations as well as the management of enterprise compliance programs, internal audits, investigations and remediation projects. Her background also includes operational and enterprise risk management.

Her experience extends throughout the financial services industry, having led a number of anti-money laundering practice groups, implementing AML programs within organizations and compliance groups throughout the Canadian Financial Services industry.

Joleen has experience in the financial services environment spanning three decades. Joleen is a specialist in the payments space where she was a key participant and industry team member in the National Payment System transformation (regulation, systems, policies, structures, risk management and the establishment of the structures within the Payments Association of South Africa). A large portion of her responsibilities was to support the bank and central banks, in 8 countries with the implementation of the local RTGS systems, clearing & settlement agreements. This included the regulatory, collateral, processing (front, middle and back office) and rule making aspects (e.g. AML/Sanctions/Compliance/KYC for domestic and cross-border payments) of the RTGS implementations.