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7:30 AM - 2:00 PM

This course prepares individuals with a technical background to enter the office setting through management and communication techniques.

  • Identify the expectations of all positions in a service office
  • Determine the best leadership & management techniques
  • Discuss the difference between internal & external customer service relations

Recommended Audience:

Service Managers & Technicians, Project Managers, Construction Managers, Leadership Roles, Field Supervisors, General Foremen, Foremen

Registration is open only to MCAMW & NECA Members.


  • Woody Woodall (Principal Owner at Customer Focused Solutions, Inc.)

    Woody Woodall

    Principal Owner at Customer Focused Solutions, Inc.

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