What Case Management Is and Isn'twill provide participants with a quick overview of general Case Management standards and practices.

For many, this may simply be a review as we begin a new year. For others, it may serve as a General Orientation to the practice of Case Management. In both cases, it may serve as a point of discussion regarding case management standards and practices in individual workplaces.

The presentation will focus on a wide range of topics using an easy to understand, practical format, such as:

• What is Case Management?
• What is a Case Manager?
• What are the Responsibilities of a Case Manager (Do's and Don'ts)
• Who are the Recipients and Providers of Case Management
• Philosophy/Principles of Case Management
• Continuum of Case Management
• Basic Case Management Processes
• Case Management Resources