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Calendar
20
Mar
Community Development in Housing: A framework to Guide Change
Mar 20, 2024 10:00 AM - Mar 20, 2024 1:00 PM
Community Housing
Customer Service
Tenancy Management
20
Mar
Managing Unreasonable Complainant Conduct
Mar 20, 2024 12:30 PM - Mar 20, 2024 3:30 PM
Customer Service
Tenancy Management
21
Mar
Managing Issues with Hoarding & Squalor
Mar 21, 2024 12:30 PM - Mar 21, 2024 4:00 PM
Mental Health
Community Housing
26
Mar
Case Notes & Record Keeping
Mar 26, 2024 12:30 PM - Mar 26, 2024 3:30 PM
Communication
Tenancy Management
09
Apr
Preventing Debt & Recovering Arrears
Apr 9, 2024 12:30 PM - Apr 9, 2024 3:30 PM
Customer Service
Tenancy Management
10
Apr
Tenancy Management in Community Housing Training Program
Apr 10, 2024 12:30 PM - May 1, 2024 3:30 PM
Complaints Management
Vacancy Management
Rent Setting & Rent Reviews
Inspections
Arrears Management
Social Housing Introduction
Customer Service
Tenancy Management
11
Apr
Building Resilience & Refilling the Tank
Apr 11, 2024 12:30 PM - Apr 11, 2024 3:30 PM
Mental Health
Communication
Leadership and Management
17
Apr
Achieving Positive Outcomes Through Change
Apr 17, 2024 10:00 AM - Apr 17, 2024 1:00 PM
Leadership
Communication
18
Apr
Understanding Professional Boundaries
Apr 18, 2024 12:30 PM - Apr 18, 2024 3:30 PM
Customer Service
Tenancy Management
24
Apr
Dealing with Complex & Difficult Behaviours & Situations Part 1
Apr 24, 2024 10:00 AM - Apr 24, 2024 1:00 PM
Customer Service
Tenancy Management
24
Apr
NSW ahi: Branch Buzz Event
Apr 24, 2024 5:00 PM - Apr 24, 2024 8:00 PM
Upstairs at The Hive Bar, Erskineville, New South Wales, Australia
Affordable Housing
Community Housing
Networking Event
29
Apr
ahi: Social & Affordable Housing Industry Induction
Apr 29, 2024 10:30 AM - Apr 29, 2024 1:30 PM
Public Housing
Affordable Housing
Community Housing
Industry Induction
01
May
Positive Customer Service for Housing Professionals
May 1, 2024 1:00 PM - May 1, 2024 4:00 PM
Community Housing
Customer Service
02
May
LIFT: Developing Strong Supervisors
May 2, 2024 10:00 AM - May 2, 2024 1:00 PM
Community Housing
Leadership and Management
02
May
Applying Nudge Theory
May 2, 2024 12:30 PM - May 2, 2024 4:30 PM
Customer Service
Tenancy Management
08
May
Effective Leadership in Social Housing
May 8, 2024 10:00 AM - May 8, 2024 1:00 PM
Communication
Leadership and Management
08
May
Psychological First Aid: Community Housing in times of Crisis
May 8, 2024 12:30 PM - May 8, 2024 3:30 PM
Mental Health
Community Housing
Tenancy Management
14
May
Privacy & Confidentiality in Community Housing
May 14, 2024 9:00 AM - May 14, 2024 12:30 PM
Communication
Customer Service
Tenancy Management
15
May
Reading People & Adapting Your Communication
May 15, 2024 10:00 AM - May 15, 2024 1:00 PM
Communication
Leadership and Management
15
May
Anti-Social Behaviour Training Program
May 15, 2024 11:00 AM - Jun 18, 2024 2:00 PM
Complaints Management
Customer Service
Tenancy Management
16
May
Understanding Tenant Welfare Checks
May 16, 2024 9:30 AM - May 16, 2024 12:00 PM
Community Housing
Customer Service
Tenancy Management
21
May
Handling Crisis Calls for Frontline Housing Staff
May 21, 2024 10:00 AM - May 21, 2024 1:00 PM
Community Housing
Customer Service
Tenancy Management
23
May
Having Performance Conversations
May 23, 2024 10:00 AM - May 23, 2024 1:00 PM
Communication
Leadership and Management
28
May
Case Notes & Record Keeping
May 28, 2024 9:30 AM - May 28, 2024 12:30 PM
Communication
Tenancy Management
29
May
Time Management & Personal Organisation
May 29, 2024 10:00 AM - May 29, 2024 1:00 PM
Online Workshop
Communication
30
May
Communicating with Assertiveness & Confidence
May 30, 2024 10:00 AM - May 30, 2024 1:00 PM
Communication
Leadership and Management
04
Jun
Managing Service Complaints in Community Housing
Jun 4, 2024 9:30 AM - Jun 4, 2024 12:30 PM
Customer Service
Tenancy Management
05
Jun
Dealing with Complex & Difficult Behaviours & Situations Part 2
Jun 5, 2024 10:00 AM - Jun 5, 2024 1:00 PM
Customer Service
Tenancy Management
05
Jun
ahi: Social & Affordable Housing Industry Induction
Jun 5, 2024 12:30 PM - Jun 5, 2024 3:30 PM
Public Housing
Affordable Housing
Community Housing
Industry Induction
06
Jun
Having Difficult Conversations
Jun 6, 2024 9:30 AM - Jun 6, 2024 12:30 PM
Customer Service
Tenancy Management
12
Jun
Rent Setting and Rent Reviews in Community Housing
Jun 12, 2024 10:00 AM - Jun 12, 2024 12:30 PM
Communication
Tenancy Management
13
Jun
Clear Business Writing Skills
Jun 13, 2024 12:30 PM - Jun 13, 2024 3:30 PM
Communication
Customer Service
18
Jun
Practical Introduction to the Residential Tenancies Act in Victoria
Jun 18, 2024 12:30 PM - Jun 18, 2024 4:30 PM
Communication
Tenancy Management
19
Jun
Having Money Conversations with Tenants
Jun 19, 2024 9:30 AM - Jun 19, 2024 12:30 PM
Customer Service
Tenancy Management
20
Jun
Practical Introduction to the Residential Tenancies Act in NSW
Jun 20, 2024 12:30 PM - Jun 20, 2024 4:30 PM
Communication
Tenancy Management
26
Jun
Routine Inspections in Community Housing
Jun 26, 2024 10:00 AM - Jun 26, 2024 12:30 PM
Communication
Tenancy Management