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Calendar
04
Apr
ahi: South Australian Branch Member Expression of Interest
Apr 4, 2024 5:00 PM - May 1, 2024 9:00 PM
10
Apr
Tenancy Management in Community Housing Training Program
Apr 10, 2024 12:30 PM - May 1, 2024 3:30 PM
Complaints Management
Vacancy Management
Rent Setting & Rent Reviews
Inspections
Arrears Management
Social Housing Introduction
Customer Service
Tenancy Management
24
Apr
NSW ahi: Branch Buzz Event
Apr 24, 2024 5:00 PM - Apr 24, 2024 8:00 PM
Upstairs at The Hive Bar, Erskineville, New South Wales, Australia
Affordable Housing
Community Housing
Networking Event
29
Apr
ahi: Social & Affordable Housing Industry Induction
Apr 29, 2024 10:30 AM - Apr 29, 2024 1:30 PM
Public Housing
Affordable Housing
Community Housing
Industry Induction
01
May
Positive Customer Service for Housing Professionals
May 1, 2024 10:00 AM - May 1, 2024 1:00 PM
Community Housing
Customer Service
02
May
LIFT: Developing Strong Supervisors
May 2, 2024 10:00 AM - May 2, 2024 1:00 PM
Community Housing
Leadership and Management
02
May
Applying Nudge Theory
May 2, 2024 12:30 PM - May 2, 2024 4:30 PM
Customer Service
Tenancy Management
08
May
Effective Leadership in Social Housing
May 8, 2024 10:00 AM - May 8, 2024 1:00 PM
Communication
Leadership and Management
08
May
Psychological First Aid: Community Housing in times of Crisis
May 8, 2024 12:30 PM - May 8, 2024 3:30 PM
Mental Health
Community Housing
Tenancy Management
14
May
Privacy & Confidentiality in Community Housing
May 14, 2024 9:00 AM - May 14, 2024 12:30 PM
Communication
Customer Service
Tenancy Management
15
May
Reading People & Adapting Your Communication
May 15, 2024 10:00 AM - May 15, 2024 1:00 PM
Communication
Leadership and Management
15
May
Anti-Social Behaviour Training Program
May 15, 2024 11:00 AM - Jun 18, 2024 2:00 PM
Complaints Management
Customer Service
Tenancy Management
16
May
Understanding Tenant Welfare Checks
May 16, 2024 9:30 AM - May 16, 2024 12:00 PM
Community Housing
Customer Service
Tenancy Management
21
May
Handling Crisis Calls for Frontline Housing Staff
May 21, 2024 10:00 AM - May 21, 2024 1:00 PM
Community Housing
Customer Service
Tenancy Management
23
May
Having Performance Conversations
May 23, 2024 10:00 AM - May 23, 2024 1:00 PM
Communication
Leadership and Management
28
May
Case Notes & Record Keeping
May 28, 2024 9:30 AM - May 28, 2024 12:30 PM
Communication
Tenancy Management
29
May
Time Management & Personal Organisation
May 29, 2024 10:00 AM - May 29, 2024 1:00 PM
Online Workshop
Communication
30
May
Communicating with Assertiveness & Confidence
May 30, 2024 10:00 AM - May 30, 2024 1:00 PM
Communication
Leadership and Management
04
Jun
Managing Service Complaints in Community Housing
Jun 4, 2024 9:30 AM - Jun 4, 2024 12:30 PM
Customer Service
Tenancy Management
05
Jun
Dealing with Complex & Difficult Behaviours & Situations Part 2
Jun 5, 2024 10:00 AM - Jun 5, 2024 1:00 PM
Customer Service
Tenancy Management
05
Jun
ahi: Social & Affordable Housing Industry Induction
Jun 5, 2024 12:30 PM - Jun 5, 2024 3:30 PM
Public Housing
Affordable Housing
Community Housing
Industry Induction
06
Jun
Having Difficult Conversations
Jun 6, 2024 9:30 AM - Jun 6, 2024 12:30 PM
Customer Service
Tenancy Management
12
Jun
Rent Setting and Rent Reviews in Community Housing
Jun 12, 2024 10:00 AM - Jun 12, 2024 12:30 PM
Communication
Tenancy Management
13
Jun
Clear Business Writing Skills
Jun 13, 2024 12:30 PM - Jun 13, 2024 3:30 PM
Communication
Customer Service
18
Jun
Practical Introduction to the Residential Tenancies Act in Victoria
Jun 18, 2024 12:30 PM - Jun 18, 2024 4:30 PM
Communication
Tenancy Management
19
Jun
Having Money Conversations with Tenants
Jun 19, 2024 9:30 AM - Jun 19, 2024 12:30 PM
Customer Service
Tenancy Management
20
Jun
Practical Introduction to the Residential Tenancies Act in NSW
Jun 20, 2024 12:30 PM - Jun 20, 2024 4:30 PM
Communication
Tenancy Management
26
Jun
Routine Inspections in Community Housing
Jun 26, 2024 10:00 AM - Jun 26, 2024 12:30 PM
Communication
Tenancy Management
02
Jul
Managing Unreasonable Complainant Conduct
Jul 2, 2024 12:30 PM - Jul 2, 2024 3:30 PM
Customer Service
Tenancy Management
11
Jul
ahi: Social & Affordable Housing Industry Induction
Jul 11, 2024 10:30 AM - Jul 11, 2024 1:30 PM
Public Housing
Affordable Housing
Community Housing
Industry Induction
16
Jul
Understanding Professional Boundaries
Jul 16, 2024 12:30 PM - Jul 16, 2024 3:30 PM
Customer Service
Tenancy Management
17
Jul
Preventing Debt & Recovering Arrears
Jul 17, 2024 12:30 PM - Jul 17, 2024 3:30 PM
Customer Service
Tenancy Management
13
Aug
Case Notes & Record Keeping
Aug 13, 2024 10:00 AM - Aug 13, 2024 1:00 PM
Communication
Tenancy Management
13
Aug
ahi: Social & Affordable Housing Industry Induction
Aug 13, 2024 12:30 PM - Aug 13, 2024 3:30 PM
Public Housing
Affordable Housing
Community Housing
Industry Induction
22
Aug
Rent Setting and Rent Reviews in Community Housing
Aug 22, 2024 12:30 PM - Aug 22, 2024 3:00 PM
Communication
Tenancy Management
27
Aug
Privacy & Confidentiality in Community Housing
Aug 27, 2024 12:30 PM - Aug 27, 2024 4:00 PM
Communication
Customer Service
Tenancy Management
29
Aug
Understanding Tenant Welfare Checks
Aug 29, 2024 12:30 PM - Aug 29, 2024 3:00 PM
Community Housing
Customer Service
Tenancy Management
03
Sep
Managing Service Complaints in Community Housing
Sep 3, 2024 12:30 PM - Sep 3, 2024 3:30 PM
Customer Service
Tenancy Management
04
Sep
Managing Issues with Hoarding & Squalor
Sep 4, 2024 9:30 AM - Sep 4, 2024 1:00 PM
Mental Health
Community Housing
05
Sep
Trauma-Informed Tenancy Practice
Sep 5, 2024 10:00 AM - Sep 5, 2024 1:00 PM
Mental Health
Community Housing
11
Sep
Having Money Conversations with Tenants
Sep 11, 2024 12:30 PM - Sep 11, 2024 3:30 PM
Customer Service
Tenancy Management
16
Sep
ahi: Social & Affordable Housing Industry Induction
Sep 16, 2024 10:30 AM - Sep 16, 2024 1:30 PM
Public Housing
Affordable Housing
Community Housing
Industry Induction
17
Sep
Routine Inspections in Community Housing
Sep 17, 2024 12:30 PM - Sep 17, 2024 3:00 PM
Communication
Tenancy Management
18
Sep
Having Difficult Conversations
Sep 18, 2024 12:30 PM - Sep 18, 2024 3:30 PM
Customer Service
Tenancy Management
24
Sep
Applying Nudge Theory
Sep 24, 2024 12:00 PM - Sep 24, 2024 4:00 PM
Customer Service
Tenancy Management
25
Sep
Tenancy Management in Community Housing Training Program
Sep 25, 2024 12:30 PM - Oct 16, 2024 3:30 PM
Complaints Management
Vacancy Management
Rent Setting & Rent Reviews
Inspections
Arrears Management
Social Housing Introduction
Customer Service
Tenancy Management
03
Oct
Anti-Social Behaviour Training Program
Oct 3, 2024 12:30 PM - Oct 24, 2024 3:30 PM
Complaints Management
Customer Service
Tenancy Management
22
Oct
Managing Unreasonable Complainant Conduct
Oct 22, 2024 12:30 PM - Oct 22, 2024 3:30 PM
Customer Service
Tenancy Management
23
Oct
ahi: Social & Affordable Housing Industry Induction
Oct 23, 2024 12:30 PM - Oct 23, 2024 3:30 PM
Public Housing
Affordable Housing
Community Housing
Industry Induction
30
Oct
Rent Setting and Rent Reviews in Community Housing
Oct 30, 2024 12:30 PM - Oct 30, 2024 3:00 PM
Communication
Tenancy Management
06
Nov
Clear Business Writing Skills
Nov 6, 2024 12:30 PM - Nov 6, 2024 3:30 PM
Communication
Customer Service
13
Nov
Case Notes & Record Keeping
Nov 13, 2024 12:30 PM - Nov 13, 2024 3:30 PM
Communication
Tenancy Management
26
Nov
ahi: Social & Affordable Housing Industry Induction
Nov 26, 2024 12:30 PM - Nov 26, 2024 3:30 PM
Public Housing
Affordable Housing
Community Housing
Industry Induction
27
Nov
Preventing Debt & Recovering Arrears
Nov 27, 2024 12:30 PM - Nov 27, 2024 3:30 PM
Customer Service
Tenancy Management
28
Nov
Managing Service Complaints in Community Housing
Nov 28, 2024 12:30 PM - Nov 28, 2024 3:30 PM
Customer Service
Tenancy Management
11
Dec
ahi: Social & Affordable Housing Industry Induction
Dec 11, 2024 12:30 PM - Dec 11, 2024 3:30 PM
Public Housing
Affordable Housing
Community Housing
Industry Induction