Exceptional customer service seems to be a rarity across industries, regardless of the owner's racial background. However, Black-owned businesses often face heightened scrutiny and are seldom afforded the leniency granted to their non-Black counterparts in the event of an error. Shockingly, a staggering 86% of Black business owners feel their enterprises endure harsher judgment compared to non-Black businesses. This disparity in treatment denies Black-owned businesses the opportunity to redeem themselves, ultimately impacting their financial performance adversely.
Join us for an engaging webinar featuring experts from Arise, a leading customer experience management provider, who will share invaluable insights and best practices in customer service support. Explore strategies to enhance customer satisfaction, optimize operational efficiency, and leverage innovative technology to drive growth. Discover simple, but meaningful ways to deliver exceptional customer experiences and stay ahead in today's competitive landscape. Don't miss this opportunity to gain actionable tips and resources to elevate your business's customer service game!
Introduction to Federal Procurement & Certifications
Welcome to our virtual session where we will cover the basics of federal procurement and certifications. Whether you're new to government contracting or looking to expand your knowledge, this session is perfect for you. Join us to learn about the processes, requirements, and benefits of working with the federal government. Don't miss out on this valuable opportunity to enhance your business skills!
Paula K. Watts, the Founder and CEO of Government Procurement Innovators, LLC (GPI).
Ms. Watts was just inducted into the Atlanta Business League, 2023 Top 100 Black Women of Influence. In the early days of her career, Ms. Watts owned and operated a highly successful business, securing around $15 million in Federal contracts through the SBA's 8(a) Business Development Program. In 2005, she made a transition and later joined the SBA in 2008. During her time as an SBA Business Opportunity Specialist, Ms. Watts played a crucial role in assisting multiple 8(a) firms to secure multi-million-dollar federal contracts. Her extensive experience in both the private sector and the SBA has given her a unique perspective and a deep understanding of the government contracting landscape, which she now uses to benefit her clients. Ms. Watts is passionate about sharing her knowledge, and she has conducted over 2000 seminars on various topics, including small business start-ups, expansions, and effective marketing strategies for the Federal government.
https://app.glueup.com/event/introduction-to-federal-procurement-certifications-118244/
This session will introduce Alibaba Group, emphasizing Alibaba.com’s role as one of the leading B2B platforms in the world. Zoom in to hear how we will outline the company's evolution, highlighting its commitment to facilitating global B2B transactions and the untapped potential of wholesale trade. We will discuss Alibaba.com's strategy for supporting North American businesses, focusing on AI tools, online tradeshows, and newly introduced features designed to enhance global trade. Join us as we delve into the comprehensive support system Alibaba.com provides to its sellers and buyers, focusing on the practical steps and tools available for creating and optimizing their storefronts and sourcing. Learn how sellers can effectively boost their products using Alibaba.com's suite of features, support services, and advertising option and how buyers can easily search for products on Alibaba.com
https://app.glueup.com/event/watch-party-how-alibaba-com-supports-u-s-companies-to-grow-globally-117921/
UNDER-RESOURCED SMALL BUSINESSES deserve a fair chance at affordable financing – that is why U.S. Black Chambers, Inc. (USBC) joined with Lendistry to provide loans designed for small businesses with local communities in mind. This innovative partnership is opening the doors to financing to help Minority, Women, and Veteran-Owned businesses find a path to receive much needed funding to sustain, grow and build wealth for their firms. Tune in to this this webinar to learn more about the types of credit your business needs to get the financing to go to the next level!
https://app.glueup.com/event/access-to-capital-with-lendistry-117449/
Come and learn more about your peers and USBC benefits!
Come and learn more about the the Resource Desk & USBC ByBlack Platform and how you can list your business and pursue ByBlack certification!
Join us for our TED Talk with a special guest.
Tune in to learn all about new reporting requirements for your small business!